How do I reboot my Hub?

A simple way to reboot your Hub is to single press the recessed reset button on the back of the Hub. This action will cleanly shutdown the device and it will reboot. Solid orange lights on the Hub will confirm that the Hub has completed rebooting and is reconnected.

Does WallyHome work with other smart home products?

Yes, we currently have integrations with Nest and IFTTT for our V1 Wally Hub and Sensor.

We are currently working on V2 Wally Hub and Sensor integrations and will update our site when they are live.

How will I know if one of my sensors stops sending a signal to the Hub?

If a Sensor goes offline, you will receive a notification to alert you. In the dashboard, you will also see that the Sensor has grayed out.

How do I view more information about my sensor readings?

Select the Sensor you would like to view which will bring you to the “Sensor Details” screen. Here you will find “Active Events” as well as graphs for “Temperature” and “Humidity”.

What if I want to move the location of a sensor?

When moving a Sensor location, make sure to go into your dashboard to “Edit” the Sensor placement. In the dashboard, click on the Sensor to view “Sensor Details”. Click on “Edit”, then change the Sensor information.

You may also unpair the Sensor and delete from the dashboard. Once the Sensor is deleted you can simply “Add Sensor”.

How do I add another sensor after the installation process?

While in the dashboard of the app or web, select “Add Sensor”. You will then be guided to add another sensor.

I am in the process of moving my Hub to another location. How do I stop receiving alerts temporarily?

Login to your account via the mobile app and select “Settings”, followed by the “Property” where the Hub is located that you will be moving. At the bottom of the “Property” section you will see a tab labeled “Alert Status”, where you can suspend notifications.

I had a leak and my Sensor got wet. What do I do?

After you take care of the leak, simply dry off your wally sensor and place in the same location. The sensor will immediately begin monitoring and reporting to your dashboard once again.

You will receive an in app notification informing you that a leak has occurred. In the dashboard of the app, the Sensor is highlighted orange and will remain orange until the Sensor is dry. Once you receive the “Sensor is Dry” notification, the Sensor will go back to its normal state in the app.

I have installed my WallyHome Starter-Kit, now what?

Wally is constantly monitoring your home for water leaks, sharp changes in temperature and humidity, or when a doors and window open. If an event occurs at one of your sensor placements, you will be notified via Email, Push Notification, or Text Message. Make sure that your Primary and Emergency Contact information is up to date and includes your contact’s emails and phone numbers.

How do I change my password?

While in the app, select “Settings”, followed by “Profile”. You will then see your profile info followed by “Change Password”.

How do I customize temperature and humidity thresholds?

Access the sensor through the dashboard in the Wally App. Select the sensor to view the “Sensor Details” screen. Here you can manually adjust your Temperature and Humidity settings.

Can I test a sensor to make sure it is working?

Yes, you can simulate a water leak by placing the metal prongs in a drop of water. This will begin the sensor alarm and you will receive notifications informing you of the event.

What is the range of the sensor?

Place your Sensors central to the placement of your Hub. As with most wireless products, building materials such as metal may impact the wireless signal range, but most homes, apartments, should not experience any issues covering the entire home.

How do I know my sensor is connected?

After pairing the sensor by following the instructions indicated on the app, you will see the sensor location in the dashboard, with the image in orange.

Can I have two properties connected to one account?

Each Hub is associated to a property. You may connect multiple Hubs to the same user account.

How long does the battery last?

The batteries in your sensor will last for 5 years under normal conditions.

What happens when my hub goes offline?

If your Hub has been disconnected for 1 hour, Wally will send you an alert. If your Hub is still disconnected after 24 hours, you will receive another alert.

When connectivity is restored, your Hub should reconnect automatically without requiring any customer action. Solid orange lights on the Hub will confirm that you are reconnected.

Should you continue to experience additional trouble with the Hub coming online, you may reboot it by single pressing the recessed reset button. This will cleanly reboot the Hub. Solid orange lights on the Hub will confirm that you are reconnected.

Where should I place my Hub in relation to my sensors?

Ideally place your Hub in a location that would be central to the placement of your sensors.

Where do I place the sensors?

Place your Sensors near an appliance that uses water, anywhere you would like to measure abrupt changes to temperature or humidity, and on any door or window you would like to monitor if opened or closed. Some common placement for Sensors are: under the sink, near the dishwasher, near the clothes washer, near the toilet, near the bathtub, near the water heater.

How do I create a WallyHome account?

Download the Wally App on your mobile device using the Apple App Store or the Google Play Store, depending on your device. Once you download the Wally App, select the Wally icon on your phone to be taken to the Create Account screen in the app.

You may also create an account by opening a web browser and going to https://my.wallyhome.com. Click on Create an Account to take you through the account creation process.

Is there a tablet version of the applications?

Currently Wally has apps for Android and iOS for mobile devices. Users may use the Wally Web App through an Internet browser on a tablet.

How much data does the Hub upload every day?

The Hub uploads about 1.5 Megabytes per day.

How do you store my data online?

WallyHome uses Amazon Web Services (AWS) for cloud servers and online storage. Amazon’s security policies can be found here: http://aws.amazon.com/security/.

Where is my WallyHome Account password stored?

Account passwords are not stored in the clear on our servers. WallyHome follows best practices and uses a non-reversible, slow, salted key-derivation function to protect your password by storing it in a securely encrypted form.

What information is stored on WallyHome devices?

Your WallyHome devices do not store anything about your home or account.