WallyLabs is a product-centric, hardware and software startup within Sears Home Services. The growing team is made up of startup veterans, experienced execs, and passionate individuals who are driven to build solutions that truly deliver on the Connected Home dream. Our WallyHome platform is already best in class for mitigating and preventing water damage, but that is just the start of our mission. We are tackling hard problems that will make a material impact on your friends' and family's lives! If you are excited about making people's homes smarter and safer, and you will not settle for anything less than elegance and ease of use, we would love to get to know you.
Our team at WallyLabs in Seattle, WA is looking for a Tier 2/3 Support Engineer to contribute to an industry-leading IoT ecosystem that includes our Wally Hub, Sensor, Shutoff Valve, and more.
Your responsibilities will include providing an escalation point for Tier 1 support, replication of customer reported issues, operational communication with Tier 1 leads, creation of and posting of technical bulletins for all of Wally Support, upkeep of best practices, creation of how-to articles, and updates to any customer communication templates. Additional responsibilities may also include assisting with Wally QA to test product functionality prior to release. For business customers this position might provide direct Tier 1 support if needed.
Transit & Commuter