Wally Rapid Response is a 24/7 US-based troubleshooting, diagnostic and technician dispatch program. In the event of a water leak, appliance or heating/ cooling system issue our call center will troubleshoot the issue with you, step-by-step, and if necessary, dispatch a licensed service professional to your home to address the issue at hand.
How does Rapid Response work?
- Your WallyHome system detects an issue
- Wally Rapid Response is immediately notified 24 hrs a day, 7 days a week
- Within minutes, our trained associate will call you to troubleshoot and diagnose the issue
- If the issue persists the associate will dispatch a specialist service professional, with your permission
- Service professional arrives in under 2 hours**
- Wally Rapid Response follows up
Rapid Response Cost & Coverage
Wally Rapid Response troubleshooting, diagnosis and dispatching is currently free* and available in the following locations:
- Los Angeles
- Long Beach
- Santa Ana
- San Francisco
- East Bay
- Ft Lauderdale
- St Louis
- Kansas City
For advanced home improvement projects, visit our partner ServiceLive.