Wally Rapid Response is a 24/7 US-based troubleshooting, diagnostic and technician dispatch program. In the event of a water leak, appliance or heating/ cooling system issue our call center will troubleshoot the issue with you, step-by-step, and if necessary, dispatch a licensed service professional to your home to address the issue at hand.

Bring Wally to your Home.

Enjoy peace of mind with Rapid Response, currently included for FREE* with your purchase of a WallyHome kit.

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How does Rapid Response work?

  1. Your WallyHome system detects an issue
  2. Wally Rapid Response is immediately notified 24 hrs a day, 7 days a week
  3. Within minutes, our trained associate will call you to troubleshoot and diagnose the issue
  4. If the issue persists the associate will dispatch a specialist service professional, with your permission
  5. Service professional arrives in under 2 hours**
  6. Wally Rapid Response follows up

Rapid Response Cost & Coverage

Wally Rapid Response troubleshooting, diagnosis and dispatching is currently free* and available in the following locations:

  • California
    • Los Angeles
    • Long Beach
    • Santa Ana
    • San Francisco
    • Oakland
    • East Bay
  • Florida
    • Miami
    • Ft Lauderdale
  • Indiana
    • Indianapolis
  • Ohio
    • Columbus
  • Wisconsin
    • Madison
  • Missouri
    • St Louis
    • Kansas City
  • North Carolina
    • Charlotte
  • Washington
    • Seattle
    • Bellevue
    • Tacoma
* Technician fees and repairs are not included.

For advanced home improvement projects, visit our partner ServiceLive.