Dear Wally customer,

Wally has currently paused customer support via our support@wallyhome.com inbox while we complete an internal restructuring. These support pages will provide product information, installation instructions and FAQs for operating Wally. We will continue to update these support pages with tips and tricks over the course of the transition.

We apologize for the inconvenience of no longer having support@wallyhome.com available to you as a support resource.

Though support@wallyhome.com is not currently available, we will maintain Wally monitoring, notifications and other features currently released.

Additionally, we will continue to honor valid warranty claims for our customers. To submit a warranty claim please email warranty@wallyhome.com and describe the issue you are experiencing, your Wally account email and proof of purchase.

Please browse below for specific issues and solutions.

Thank you for being a Wally customer!