1. If your computer can’t find the Wally Hub Network (ex: Wally-XXXXXX), your hub may not be powered on or you may need to wait longer.

Try these steps: Press the black reset button on the back of your Hub with a paperclip. The lights on your Hub will turn solid Magenta. Wait for the Wally Hub Network to show up in your list (this could take up to 5 minutes).

2. If no screen pops up after you’ve connected to the Wally Network, your device may not recognize active portals.

Try these steps: Click the orange button labeled “Enter WiFi credentials” (this may take a moment to show)

If this button does not show up, contact customer support.

3. If you see an endless spinner after you complete the Hub installation and the lights on the hub are NOT solid orange, your hub was unable to pair to the network. This could be caused by entering the wrong Wi-Fi password or your router going offline.

Try these steps: Confirm that your device is on the right network. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

4. After connecting your hub, if you see an endless spinner on the Install Hub screen AND both Hub lights are solid orange, your hub is connected to the internet, but you are not paired to the same network.

Try these steps: Confirm that you are connected to the same network which you paired your hub to. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

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