If you have just installed your system, allow at least 15 minutes after installation before triggering a test alert. If you aren’t receiving alerts after this time period has passed, check your Wally contacts list in the account section and verify that the information is correct. Also, on your mobile device, access the notification center in your mobile settings to check if you enabled push notifications for the Wally app. If problem persists, please contact customer support at support@wallyhome.com.