How do I add a second Wi-Fi hub to my account?

1. Confirm the lights on the hub are alternating blue. If they are not, press the small black button on the back of the hub.

2. On your computer’s Wi-Fi settings, select the Wally Network (e.g., WALLY- 123456). The Wally Network may take a few minutes to show up in your computer’s Wi-Fi network list.

3. Wait up to 5 minutes for a window to appear to enter your home Wi-Fi credentials. If you do not see a window, click the orange button that says “click here to continue setting up your hub”.

4. After you’ve selected your home Wi-Fi network and entered your password, confirm that your computer is connected to your home Wi-Fi network and that your hub’s lights are solid orange.

How do I move my hub from a wired connection to Wi-Fi?

1. Disconnect the Ethernet cord and confirm the lights on the hub are alternating blue. If they are not, press the small black button on the back of the hub.

2. On your computer’s Wi-Fi settings, select the Wally Network (e.g., WALLY- 123456). The Wally Network may take a few minutes to show up in your computer’s Wi-Fi network list.

3. Wait up to 5 minutes for a window to appear to enter your home Wi-Fi credentials. If you do not see a window, click the orange button that says “click here to continue setting up your hub”.

4. After you’ve selected your home Wi-Fi network and entered your password, confirm that your computer is connected to your home Wi-Fi network and that your hub’s lights are solid orange.

I am having trouble connecting my Hub to Wi-Fi

1. If your computer can’t find the Wally Hub Network (ex: Wally-XXXXXX), your hub may not be powered on or you may need to wait longer.

Try these steps: Press the black reset button on the back of your Hub with a paperclip. The lights on your Hub will turn solid Magenta. Wait for the Wally Hub Network to show up in your list (this could take up to 5 minutes).

2. If no screen pops up after you’ve connected to the Wally Network, your device may not recognize active portals.

Try these steps: Click the orange button labeled “Enter WiFi credentials” (this may take a moment to show)

If this button does not show up, contact customer support.

3. If you see an endless spinner after you complete the Hub installation and the lights on the hub are NOT solid orange, your hub was unable to pair to the network. This could be caused by entering the wrong Wi-Fi password or your router going offline.

Try these steps: Confirm that your device is on the right network. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

4. After connecting your hub, if you see an endless spinner on the Install Hub screen AND both Hub lights are solid orange, your hub is connected to the internet, but you are not paired to the same network.

Try these steps: Confirm that you are connected to the same network which you paired your hub to. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

For more information, click here

Where do I place my sensors?

Because sensors detect temperature, humidity, and moisture, sensor placements are ideal where you want to monitor these three things. We recommend placing Wally sensors near appliances that use water or anywhere you might expect mold growth. Areas in your home where a soft hose to an appliance meets a hard connection to the wall are the most susceptible locations for costly leaks. For a detailed breakdown on most frequently-reported water leaks, visit the WallyHome blog.

How many sensors can I hook up to a hub?

Each Hub can detect signals from up to 1024 Wally sensors.

How do I create a WallyHome account?

Open a web browser to go to https://my.wallyhome.com. Click on Create an Account to take you to through the account creation process.

Who else can I add as a contact?

Once you create your account, you can customize your Wally contacts. Aside from adding the primary homeowners of the home, you can add others with their permission. These could include neighbors, caretakers, property managers, home maintenance, friends, family members, etc.

Why do I have primary and emergency contacts?

Different alert levels allow you to customize who will receive different types of notifications. Primary alert recipients will receive all communications from Wally, while emergency alert recipients will only receive urgent notifications such as water detection alerts.