How does WallyHome work?

WallyHome is a wireless sensor network that detects water leaks, temperature changes, and humidity changes. A leak is detected when water touches a sensor’s contacts, which are on the bottom and the back. When a leak or abnormal readings are detected by a sensor, Wally will send notifications about what is going on in a specific location. To read up more about how the system works, you can check out the How it Works page for more information.

What internet data rates does the hub require?

The Hub requires minimum uplink and downlink data rates of 128 kbps each.

What information is stored on WallyHome devices?

Your WallyHome devices do not store anything about your home or account.

Where is my WallyHome account password stored?

Account passwords are not stored in the clear on our servers. WallyHome follows best practices and uses a non-reversible, slow, salted key-derivation function to protect your password by storing it in a securely encrypted form.

How do you store my data online?

WallyHome uses Amazon Web Services (AWS) for cloud servers and online storage. Amazon’s security policies can be found here:

How data does the Hub upload everyday?

The Hub uploads about 1.5 Megabytes per day.

Where do I place my sensors?

Because sensors detect temperature, humidity, and moisture, sensor placements are ideal where you want to monitor these three things. We recommend placing Wally sensors near appliances that use water or anywhere you might expect mold growth. Areas in your home where a soft hose to an appliance meets a hard connection to the wall are the most susceptible locations for costly leaks. For a detailed breakdown on most frequently-reported water leaks, visit the WallyHome blog.

Will WallyHome work in my apartment?

WallyHome works in a variety of residential buildings. We have tested in apartment homes and have found that most building materials accommodate Wally signal communication. Occasionally, master metered apartment homes that are not sub-metered might encounter issues with setup. Most apartment buildings are sub-metered however.