How do I add a second Wi-Fi hub to my account?

1. Confirm the lights on the hub are alternating blue. If they are not, press the small black button on the back of the hub.

2. On your computer’s Wi-Fi settings, select the Wally Network (e.g., WALLY- 123456). The Wally Network may take a few minutes to show up in your computer’s Wi-Fi network list.

3. Wait up to 5 minutes for a window to appear to enter your home Wi-Fi credentials. If you do not see a window, click the orange button that says “click here to continue setting up your hub”.

4. After you’ve selected your home Wi-Fi network and entered your password, confirm that your computer is connected to your home Wi-Fi network and that your hub’s lights are solid orange.

How do I move my hub from a wired connection to Wi-Fi?

1. Disconnect the Ethernet cord and confirm the lights on the hub are alternating blue. If they are not, press the small black button on the back of the hub.

2. On your computer’s Wi-Fi settings, select the Wally Network (e.g., WALLY- 123456). The Wally Network may take a few minutes to show up in your computer’s Wi-Fi network list.

3. Wait up to 5 minutes for a window to appear to enter your home Wi-Fi credentials. If you do not see a window, click the orange button that says “click here to continue setting up your hub”.

4. After you’ve selected your home Wi-Fi network and entered your password, confirm that your computer is connected to your home Wi-Fi network and that your hub’s lights are solid orange.

What is Filtering?

By selecting Filtering, you can reduce the number of alerts you receive when the temperature or humidity measurements are hovering around your alert thresholds. When Filtering is selected, your sensor measurements may briefly appear to be inside of your alert thresholds before resolving an alert.

I am having trouble connecting my Hub to Wi-Fi

1. If your computer can’t find the Wally Hub Network (ex: Wally-XXXXXX), your hub may not be powered on or you may need to wait longer.

Try these steps: Press the black reset button on the back of your Hub with a paperclip. The lights on your Hub will turn solid Magenta. Wait for the Wally Hub Network to show up in your list (this could take up to 5 minutes).

2. If no screen pops up after you’ve connected to the Wally Network, your device may not recognize active portals.

Try these steps: Click the orange button labeled “Enter WiFi credentials” (this may take a moment to show)

If this button does not show up, contact customer support.

3. If you see an endless spinner after you complete the Hub installation and the lights on the hub are NOT solid orange, your hub was unable to pair to the network. This could be caused by entering the wrong Wi-Fi password or your router going offline.

Try these steps: Confirm that your device is on the right network. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

4. After connecting your hub, if you see an endless spinner on the Install Hub screen AND both Hub lights are solid orange, your hub is connected to the internet, but you are not paired to the same network.

Try these steps: Confirm that you are connected to the same network which you paired your hub to. If the previous step fails, press the “Link” button on the back of your Hub and re-start the hub pairing.

For more information, click here

The light on my sensor stopped flashing. Is it working?

Each sensor is designed to use limited power, which allows the battery to last for over ten years. The sensors do not display continuous light in order to conserve power. If a sensor ever goes offline, you will be alerted by a push notification and email, in addition to a change on your dashboard.

My Wally Hub is not connecting/has disconnected.

To determine the current state of your WallyHub, check the state of the lights on the Hub. If the Hub is plugged in and connected to the internet, you will see an orange light in a solid state to indicate the Hub is working properly.

If the lights on your WallyHub are Flashing, the Hub is searching for a network.

Light sequences on Second Generation Hubs

Hub Light FAQ State
Flashing Looking for Network
On (Solid) Online
Flashing (Slow) Online / On Battery
Flashing BLE Waiting
On BLE Connected
Flashing White Alert
On Ap Setup
Flashing Factory Reset
Flashing Firmware Update
Flashing

Light sequences on WiFi enabled First Generation Hubs

Left LED Right LED FAQ State
Flashing Off Booting
Off Off Power Up (Problem)
On (Solid) Off Power Up (Problem)
Flashing (alternating) Flashing (alternating) WiFi AP Mode (WiFi-enabled only)
Flashing On Network Connecting
Flashing On Network Up
On On Cloud Connected
On Quick Flash Data Upload
Both Blue and Yellow on at the same time (purple) flashing (alternating) for five seconds Both Blue and Yellow on at the same time (purple) flashing (alternating) for five seconds WiFi Error

Light sequences on Non-WiFi enabled First Generation Hubs

If you view a red flashing light on the left side, the Hub is having trouble connecting to your home network. If you view an orange flashing light on the left side of the Hub, you need to contact us to resolve the issue.

Left LED Right LED FAQ State
On Off Power Up
Off On Power Up (Problem)
Off Flashing Booting
On On System Up (No Ethernet)
Flashing On Network Connecting
Flashing On Network Up
On On Cloud Connected
On Quick Flash Off Data Upload
Off Flashing Reboot
? On Software Problem

I received a notification about high electrical interference and I cannot move my Hub. What do I do?

If you need to move your Hub away from your router or modem due to receiving a notification regarding High Electrical Interference, a Wi-Fi to Ethernet Adapter can be used to create an additional Ethernet port that is away from your router or modem. A Wi-Fi to Ethernet Adapter broadens your network coverage in your home, but can also provide an additional Ethernet port so you can expand the options of where you can plug in your Hub throughout your home.

If you are interested in purchasing a Wi-Fi to Ethernet Adapter, we recommend the NETGEAR Universal N300 Wi-Fi to Ethernet Adapter (WNCE2001).

My dashboard is telling me that Wally lost connection with a sensor. What do I do?

From the sensor detail page, click on the Sensor Strength navigation item at left (from the mobile app, click Edit and then Check Signal Strength). Follow the on-screen instructions, making sure that the green light is flashing (this indicates that the sensor is transmitting and allows the Hub to determine the signal strength). Rotate and/or change it’s orientation from vertical to horizontal (or vice versa) to get the maximum number of bars. Make sure to remove your hand after adjusting the sensor to prevent interference. Once you’ve found the best orientation, click the orange Continue button. If you cannot get any bars, please contact customer support at support@wallyhome.com.