How do you store my data online?
WallyHome uses Amazon Web Services (AWS) for cloud servers and online storage. Amazon’s security policies can be found here: http://aws.amazon.com/security/.
Where is my WallyHome Account password stored?
Account passwords are not stored in the clear on our servers. WallyHome follows best practices and uses a non-reversible, slow, salted key-derivation function to protect your password by storing it in a securely encrypted form.
What information is stored on WallyHome devices?
Your WallyHome devices do not store anything about your home or account.
How is your data secured in WallyHome?
All information sent between the Hub, cloud services, and client devices (e.g., mobile devices, web browsers) is encrypted using SSL.
I am having trouble connecting my Hub to Wi-Fi
- Make sure your mobile device has Bluetooth turned on.
- Open the Wally App and select the Hub.
- Select “Hub Setup”
- Press the Link button, per the guidance from the app. You will notice the lights will blink blue, then turn to solid blue, which indicate you are now connected through Bluetooth.
- The app will guide you to select your Wi-Fi network and enter your network password.
- Once you select your Wi-Fi password and select “Join”, press the Link button on the back of the Hub, once again. The lights will turn to solid orange
- Your Hub is now connected to your Wi-Fi network.
If you must connect your Hub through a computer or the web, please follow the instructions below:
1. If your computer can’t find the Wally Hub Network (ex: Wally-XXXXXX), your Hub may not be powered on or you may need to wait longer.
Try these steps: Press and hold the Link button on the back of the Hub for 10 seconds until the light turns solid Magenta (light purple). Wait for the Wally Hub Network to show up in your list (this could take up to 5 minutes).
2. If no screen pops up after you’ve connected to the Wally Network, your device may not recognize active portals.
Try these steps: Click the orange button labeled “Enter Wi-Fi credentials” (this may take a moment to show)
If this button does not show up, contact customer support.
3. If you see an endless spinner after you complete the Hub installation and the lights on the Hub are NOT solid orange, your Hub was unable to pair to the network. This could be caused by entering the wrong Wi-Fi password or your router going offline.
Try these steps: Confirm that your device is on the right network. If the previous step fails, press the “Link” button on the back of your Hub and re-start the Hub pairing.
4. After connecting your Hub, if you see an endless spinner on the Install Hub screen AND both Hub lights are solid orange, your Hub is connected to the Internet, but you are not paired to the same network.
Try these steps: Confirm that you are connected to the same network, which you paired your Hub to. If the previous step fails, press the “Link” button on the back of your Hub and re-start the Hub pairing.
How do I activate my sensor?
Make sure you have removed the plastic strip from the sensor. Press the button on the sensor as directed through the Wally App when selecting “Add a Sensor”. The sensor should make a sound followed by flashing green. If this still does not work, press and hold the button until the sensor beeps and try again.
My Hub is not connecting or taking a long time to connect.
If the Hub is plugged into an outlet and connected to the Internet, you should see a solid orange light on the Hub, which indicates a connection. If your lights are flashing orange, this means the Hub is attempting to connect to the network. Make sure your Hub is connected to the correct Internet connection. You can also connect your Hub via Ethernet.