I am having trouble connecting my Hub to Wi-Fi from a computer or through the web (not in app)

For the simplest setup process, we recommend downloading the Wally App and connecting your Hub using Bluetooth. The App will guide you through the setup process. If you must connect your Hub through a computer or the web, please follow the instructions below:

1. If your computer can’t find the Wally Hub Network (ex: Wally-XXXXXX), your Hub may not be powered on or you may need to wait longer.

Try these steps: Press and hold the Link button on the back of the Hub for 10 seconds until the light turns solid Magenta (light purple). Wait for the Wally Hub Network to show up in your list (this could take up to 5 minutes).

2. If no screen pops up after you’ve connected to the Wally Network, your device may not recognize active portals.

Try these steps: Click the orange button labeled “Enter Wi-Fi credentials” (this may take a moment to show)

If this button does not show up, contact customer support.

3. If you see an endless spinner after you complete the Hub installation and the lights on the Hub are NOT solid orange, your Hub was unable to pair to the network. This could be caused by entering the wrong Wi-Fi password or your router going offline.

Try these steps: Confirm that your device is on the right network. If the previous step fails, press the “Link” button on the back of your Hub and re-start the Hub pairing.

4. After connecting your Hub, if you see an endless spinner on the Install Hub screen AND both Hub lights are solid orange, your Hub is connected to the Internet, but you are not paired to the same network.

Try these steps: Confirm that you are connected to the same network, which you paired your Hub to. If the previous step fails, press the “Link” button on the back of your Hub and re-start the Hub pairing.

How do I move my Hub from a wired connection to Wi-Fi?

If you have not previously connected to Wi-Fi:

  1. Disconnect the Ethernet cord. The lights on the Hub will begin to flash orange.
  2. Make sure your mobile device has Bluetooth turned on.
  3. Open the Wally App and select the Hub.
  4. Select “Hub Setup”
  5. Press the Link button, per the guidance from the app. You will notice the lights will blink blue, then turn to solid blue, which indicate you are now connected through Bluetooth.
  6. The app will guide you to select your Wi-Fi network and enter your network password.
  7. Once you select your Wi-Fi password and select “Join”, press the Link button on the back of the Hub, once again. The lights will turn to solid orange
  8. Your Hub is now connected to your Wi-Fi network.

If you have previously connected to Wi-Fi:

  1. Disconnect the Ethernet cord and the Hub will pair to the Wi-Fi network to which it was previously connected. The Hub lights will be solid orange and your Hub will be connected to the app.
    1. If you notice the Hub is flashing orange, this means the Hub has not connected to Wi-Fi.
    2. Open the Wally App and select the Hub.
    3. Select “Hub Setup”
    4. Press the Link button, per the guidance from the app. You will notice the lights will blink blue, then turn to solid blue, which indicate you are now connected through Bluetooth.
    5. The app will guide you to select your Wi-Fi network and enter your network password.
    6. Once you select your Wi-Fi password and select “Join”, press the Link button on the back of the Hub, once again. The lights will turn to solid orange
    7. Your Hub is now connected to your Wi-Fi network.

What is Filtering?

By selecting Filtering, you can reduce the number of alerts you receive when the temperature or humidity measurements are hovering around your alert thresholds. When Filtering is selected, your sensor measurements may briefly appear to be inside of your alert thresholds before resolving an alert.

Wi-Fi Requirements

Wally supports 802.11b/g/n Wi-Fi Access Points. The Wally Hub works with routers that support 2.4GHz. Most 5.0GHz routers include 2.4GHz option. If unable to use 2.4GHz, you can connect your Hub to your router via Ethernet cable.

Why don’t I see any temperature or humidity readings on my dashboard?

It takes about two minutes after a sensor is activated for it to begin registering and sending temperature and humidity data to your dashboard. Dashboard readings are automatically refreshed every 15 minutes.

I am not receiving any alerts.

If you have just installed your system, attempt to trigger a test alert by placing sensor on a wet napkin. If you are not receiving alerts after this time period has passed, check your Wally contacts list in the account section and verify that the information is correct. On your mobile device, access the notification center in your mobile settings to check if push notifications are enabled for the Wally app. If the problem persists, please contact customer support at support@wallyhome.com.

How do I delete a sensor?

For iOS In the dashboard of the Wally App, Swipe left on the sensor and delete will show. Select delete and the entry will grey out and move to a section called “Choose Sensor to Activate”. You can either use this entry to re-pair or swipe again to remove the sensor location entirely and start all over again.

For AndroidIn the dashboard in the Wally App, press and hold the sensor tile until the cancel and delete button show. Select delete and the entry will grey out and will remain in the dashboard. Press and hold again until the cancel and delete button show. Select delete again and the sensor will be permanently deleted.

For WebFrom the dashboard, select the sensor, the select “edit”. After selecting edit, select “Delete Sensor”, at the bottom of the sensor status card.

My temperature and humidity graphs have gaps in the data. Why is my dashboard not showing my data?

Your sensor may be having a difficult time communicating with the Hub. This can be caused by the sensor being out of range or due to wireless interference. Consider adjusting the placement of your Hub to a central location, closer to your sensors.